We are very proud to share with you what our patients say about Meadowlands Hospital... Read more
“ICU and Med Surg Unit – everyone went above and beyond to keep me comfortable. They including the Respiratory aides were all good to me. Everyone took great care of me. Dietary staff was very pleasant. All the nurses were great and tended to my every need with a pleasant attitude. The doctors were great and was very informative and made me smile! Everyone at the Meadowlands Hospital was very nice to my family.”
— Susan S., Meadowlands Hospital HCAHPS/3West Patient, June 2017
“My nurses were amazing and the candlelight dinner was great! (MHMC staff) made sure my visitors were comfortable. Doctors always kept me informed of my son’s health. On discharge, nurses made sure I knew what I needed to take care of myself at home. I really loved my stay at this hospital.”
— Shanice R., Meadowlands Hospital HCAHPS/Postpartum Patient, April 2017
“All staff at the Meadowlands Hospital were concerned and helpful.”
— Mary C., Meadowlands Hospital Emergency Room Patient, July 2017
Customer Care Services
More than just "customer service, " Meadowlands Hospital Medical Center employees go out of their way to provide extraordinary service to patients and visitors – they genuinely care about your needs and do their best to provide answers to your questions and resolutions to your concerns. If you've ever been a patient, you know there's nothing worse than navigating your way through a hospital. Here at Meadowlands, we want to avoid that. We provide Customer Care Services.
Need a physician referral? Looking to speak to a patient? How should you prep for a procedure? How will I get to and from the hospital on the day of my surgery? What about public transportation? Looking for the best doctors for your shoulder pain? These are just some of the questions our Customer Care Services department can answer for you.
Customer Care Services (CCS) handles hospital emergencies as well. In the event of a life-threatening event, they are trained in the universal safety codes – fire alarm/code red; patient in distress/code blue; missing child/code amber, etc. They will even go as far as handling elevator malfunctions. The staff members of Customer Care Services are Concierge, Help Desk, Greeters, and Detectives all rolled into one.
Whatever the issue, Customer Care Services is on call, 24 hours a day, 7 days a week to provide you with answers – and if they don't have the answers, they will quickly find them.
To reach Customer Care Services, call 201-392-3100, option 0.