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PATIENTS' STORIES

We are very proud to share with you what our patients say about Meadowlands Hospital... readmore

“I had such a great experience at the Meadowlands Hospital! From ER Registration to nurses, anesthesiologist to my doctor – everyone was very professional and nice but most importantly caring! This is what makes this hospital great!"
— Emma R., Meadowlands Hospital Same Day Surgery Patient, May 2017

“MHMC Staff made me feel comfortable and at ease at all times. Nurses always made sure my bed was made and cleaned. I never knew hospital food could be so good. Great meals! Nurses were helpful – amazing staff. For my first C-section, there is no way I could have done it without my nurses. Thank you. Nurses made sure I was in no pain and kept up with me as much as possible. Everyone was friendly and polite. Staff made me feel like family and they honestly cared. At first I was very nervous because it was my first time in this hospital – after my experience I will recommend this hospital to everyone. One of the best hospitals I have ever been to – please keep up the good work!”
— Amanda R., Meadowlands Hospital HCAHPS/Postpartum Patient, February 2017

MEADOWLANDS EMERGENCY

MHMC HEALTHFEED

Customer Care Services

More than just "customer service, " Meadowlands Hospital Medical Center employees go out of their way to provide extraordinary service to patients and visitors – they genuinely care about your needs and do their best to provide answers to your questions and resolutions to your concerns. If you’ve ever been a patient, you know there’s nothing worse than navigating your way through a hospital. Here at Meadowlands, we want to avoid that. We provide Customer Care Services.  

Need a physician referral? Looking to speak to a patient? How should you prep for a procedure? How will I get to and from the hospital on the day of my surgery? What about public transportation? Looking for the best doctors for your shoulder pain? These are just some of the questions our Customer Care Services department can answer for you.

Customer Care Services (CCS) handles hospital emergencies as well. In the event of a life-threatening event, they are trained in the universal safety codes – fire alarm/code red; patient in distress/code blue; missing child/code amber, etc. They will even go as far as handling elevator malfunctions. The staff members of Customer Care Services are Concierge, Help Desk, Greeters, and Detectives all rolled into one.

Whatever the issue, Customer Care Services is on call, 24 hours a day, 7 days a week to provide you with answers – and if they don’t have the answers, they will quickly find them.

To reach Customer Care Services, call 201-392-3100, option 0.