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PATIENTS' STORIES

We are very proud to share with you what our patients say about Meadowlands Hospital... readmore

“My wife and I were particularly impressed because this was a big improvement for this hospital over past years.”
— Denis F., Meadowlands Hospital HCAHPS/3West Patient, March 2017

“Everyone provided superior, outstanding quality service. My husband and I both visited the Same Day Surgery Department and we both agree that the services were great.”
— Najlasia A., Meadowlands Hospital Ambulatory Services Patient, March 2017

“Registration clerk was very efficient and nursing staff was extremely courteous. I was in major pain from a kidney stone. Quick check in, scan, diagnosis and pain relief. Everyone at the Meadowlands Hospital did great.”
— Bob S., Meadowlands Hospital Emergency Room Patient, March 2017

MEADOWLANDS EMERGENCY

MHMC HEALTHFEED

Meadowlands Hospital Management Style Gets National Attention

04 June 2013

On December 5, 2012 after 7 years, Lynn McVey finally finished her graduate thesis, "Can Using Evidence Based Clinical and Non-Clinical Practices Lead to Operational Efficiencies in the Acute Care Setting?"

Three weeks later on December 23rd, Lynn received an email from Professor Anthony Kovner, PhD. Chair of the Graduate Healthcare Management Program at NYU inviting her to join a panel of evidence-based academics in Monterey, California at the Association of University Programs in Health Administration (AUPHA). Apparently, Lynn McVey is the only hospital CEO using evidence-based practices hospital-wide. The AUPHA sets the curriculum for healthcare management programs in universities.

Similar to evidence-based medicine, evidence-based management (EBM) has been defined as making decisions with data, facts, evidence (internal and external) and with all stakeholders' agreement. The AUPHA was very interested in hearing from a true evidence-based practitioner. On a panel with three PhDs, and before an audience of PhDs, with her brand-new MHA degree, Lynn presented several case studies from Meadowlands Hospital where evidence-based management skills are used to make improvements.

Here is one of the case studies Lynn presented. According to the Bureau of Labor Statistics, healthcare is an industry with above average Overtime and Absenteeism. Regarding overtime, hospital overtime averages 10.8% while it is much lower (4%) in non-healthcare industries. At Meadowlands Hospital using evidence-based practices, overtime has been reduced to 2%. Regarding absenteeism, hospital absenteeism averages 4.2% while it is much lower (2%) in non-healthcare industries. At Meadowlands Hospital using evidence-based practices, the sick time averages 1%. The goal of this presentation to an audience of academic professors was an attempt to influence them to add evidence-based education to the healthcare curriculum in our universities. Thankfully, the response and feedback shows that at least a few professors will add evidence-based management (EBM) to their curriculum.