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PATIENTS' STORIES

We are very proud to share with you what our patients say about Meadowlands Hospital... readmore

“My wife and I were particularly impressed because this was a big improvement for this hospital over past years.”
— Denis F., Meadowlands Hospital HCAHPS/3West Patient, March 2017

“Everyone provided superior, outstanding quality service. My husband and I both visited the Same Day Surgery Department and we both agree that the services were great.”
— Najlasia A., Meadowlands Hospital Ambulatory Services Patient, March 2017

“Registration clerk was very efficient and nursing staff was extremely courteous. I was in major pain from a kidney stone. Quick check in, scan, diagnosis and pain relief. Everyone at the Meadowlands Hospital did great.”
— Bob S., Meadowlands Hospital Emergency Room Patient, March 2017

MEADOWLANDS EMERGENCY

MHMC HEALTHFEED

A Commitment To Quality Reduces Infections And Enhances Patient Recovery

15 February 2013

At Meadowlands Hospital Medical Center (MHMC), we are committed to quality care and patient safety at all levels of our organization. Recent customer satisfaction scores from Press Ganey, one of the nation’s leading quality improvement partners for healthcare, show our patients have rated Meadowlands as the cleanest hospital in the nation.

MHMC culture of accountability and commitment to our patients has made the cleanliness of facilities and the reduction of hospital-based infections our top priorities. Over the past two years, MHMC management, in cooperation with a staff of dedicated healthcare professionals, has transformed a failing hospital into a New Jersey healthcare success story.

This success comes after the implementation of a number of facility-based initiatives designed to keep our patients safe from harmful infections, including:

  • Establishment of a multi-disciplinary Infection Control Team to oversee implementation of policy and procedures geared towards reducing infections
  • MHMC Central Processing Department has been completely reorganized to meet new performance and efficiency standards
  • Central Processing Department staff have received additional training, where necessary, and 100% are Certified Registered Central Service Technicians (CRCST)
  • Investment of $270,000 in new, state-of-the-art equipment, workstations and sterile processing suite upgrades to streamline the sterilization process which prevents infections
  • Exceeding industry standard for weekly sterilization monitoring, by monitoring each and every load of instruments
  • Reorganization of sterile supplies in the operating room, providing easier access to the most commonly used instruments, in turn, reducing the dependence on costly immediate sterilization procedures, and, more importantly, infection prevention
  • Standardization of urinary catheter insertion trays, with new education and protocols to reduce infection and promote prompt removal once it is no longer necessary

While sterilization of instruments is certainly a major component of our infection prevention program, many other factors contribute to our success. Early in 2011, MHMC was the first hospital in New Jersey to purchase the state-of-the-art YANEX-1 Mobile Pulse Xenon UV Antibacterial Systems for air and surface disinfection and to prevent the medication-resistant MRSA infection. The hospital has deployed four of these units, which use advanced technology to disinfect air and surfaces from microbes (bacteria, spores, viruses, fungi, etc.) and to deodorize rooms. This technology is currently being used in surgical suites and inpatient rooms to limit patient exposure to air and surface-borne infections. In addition, all inpatient rooms are private, eliminating cross-contamination infections.

As a result of these efforts, MHMC is pleased to report that our hospital-acquired infection rates remain near or at the zero level in all measured areas. Our outstanding infection control performance is evidenced by the following results:

  • In 2011, MHMC had zero rates for hospital-acquired infections, including MRSA, post-operative infection, Central Line Associated Bloodstream Infections, and Catheter Associated Urinary Tract Infections (CAUTI) in 2011
  • In 2012, MHMC participated with the Agency for Healthcare Research quality in an 18-month collaborative project on the prevention of CAUTIs. Our results were 0.6 points below the industry mean of 1.3.

Our staff is so committed to controlling infections at our facility, that each has taken a personal pledge to adhere to cleanliness and other hygiene guidelines set forth by the Centers for Disease Control and Prevention.

Cleanliness of our facility is one of the cornerstones of our new culture of accountability and it has become a trademark of our success. MHMC recognizes that no single person is responsible for these dramatic results. We celebrate the collective efforts of our entire healthcare family that have brought a new level of quality and safety to our patients.